5. Shipping Policy

This Shipping Policy outlines all shipping and delivery terms for orders placed on ulondad.shop, in compliance with French commercial regulations.

1. Shipping Fees

ulondad.shop offers 100% free shipping for all orders with no minimum purchase limit across all serviceable destinations. No additional shipping fees, handling fees, or logistics fees will be charged to customers.

2. Delivery Timeframe

The standard delivery period for all orders is 15 to 20 business days after successful order payment and confirmation. This timeframe excludes weekends, public holidays, and unforeseen delays caused by customs clearance or third-party logistics issues.

3. Shipping Coverage

We provide delivery services across metropolitan France and all European Union member states. Deliveries to French overseas territories and non-EU countries may require additional delivery time.

4. Order Tracking

Once your order is shipped, you will receive an official email containing your unique tracking number and real-time tracking link. You can monitor your package delivery status until final receipt.

5. Shipping Issues & Solutions

If your package is lost, damaged, or not received within the estimated delivery period, please contact our customer service team via help@tuoosd.shop immediately. We will investigate your case and provide a suitable solution, including product reshipment or full refund.

6. Order Receipt

Customers are responsible for inspecting package and product conditions upon receipt. Any damage, shortage, or abnormality must be reported to our customer service immediately for official support.